Shipping Policy
Domestic Shipping Policy
Shipment processing time:
All orders are processed within 1 business days of receipt. Orders are not processed or shipped from Saturday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates:
Shipping charges for your order will be calculated and displayed at checkout.
The carriers we use are USPS, UPS & FedEx.
Shipment Confirmation and Order Tracking:
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
OkadaSourcing.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages & Defective Items:
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.
We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
The following issues do not qualify as a defective product:
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Minor cosmetic paint issues
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Package condition
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
A refused shipment will be treated as a return and any return costs will be deducted from the refund.
If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped.
OkadaSourcing.com will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
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Or alert us at Kody@AppreciatedTreasures.com
We will file a claim with the shipping carrier. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Return & Exchange Policy
If you are not satisfied with your purchase for any reason, you can return the product within 30 days of purchase. We will provide you with a return shipping label upon your return request. You can choose to exchange the product, return it for store credit, or get a refund to your original payment method.
Please note that returned products must be unworn, in the original packaging, and with the original tags still attached. If the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange.
Please note that there are exceptions to our return policy stated below:
– Discounted items from a final sale cannot be returned for a refund nor exchanged
To return a purchased item, follow the steps below:
1. Email us with your order number and state which items you would like to return. We will provide you with a free shipping label.
2. Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
3. Package the products into their original packaging.
4. Put the products into shipment packaging and stick the provided return shipping label on it.
5. Bring your package to the post or order a free pick-up from your location.
We will need 14 days to process your return and assess it for eligibility. After it has been accepted, we will send you an email and your refund should be in your account within 7 to 14 days depending on your bank.